AFTER SALES

 

 

 For us, “customer care” means standing shoulder to shoulder with you with an extensive network of technical experts worldwide, a comprehensive portfolio of products and services.

 

 

AUDIT

Inspection and survey of status of machines/lines, data collection and information necessary to define/schedule the works and/or new supplies.   

FORMAT CHANGE

Installation of machine or components and eventually assistance if request. 

MACHINE DOWN

Evaluation of problems and/or restoration of machine conditions (or its components) following a failure

CUSTOMER TRAINING

Training and updating on the operation, maintenance and use of the machine, in particular for the installation phase.

PLANNED PREVENTIVE MAINTENANCE

Scheduled/occasional maintenance for the purposes of maintenance/functional and efficient repair of machines/lines.

INSTALLATION AND START-UP

Installation and start-up of machine or lines for production  

TECHNICAL SUPPORT/PRODUCTION ASSISTANCE 

Resolution of problems and improvement of machine performance. Includes supervision of the machine during production.  

REMOTE ASSISTANCE

Remote connection or remote assistance via router devices connected to the machine.

SPARE PARTS MANAGEMENT

(AVERAGE RESPONSE TIME 1-3 DAYS) 

UNIMAC-GHERRI can supply 90% of mechanical spare parts and offers the: 

    • Possibility of obtaining a list of recommended spare parts for periodic overhauls
    • Availability of the most common spare parts

If you need to order consumables 

CLICK HERE