For us, “customer care” means standing shoulder to shoulder with you with an extensive network of technical experts worldwide, a comprehensive portfolio of products and services.
Inspection and survey of status of machines/lines, data collection and information necessary to define/schedule the works and/or new supplies.
Installation of machine or components and eventually assistance if request.
Evaluation of problems and/or restoration of machine conditions (or its components) following a failure
Training and updating on the operation, maintenance and use of the machine, in particular for the installation phase.
PLANNED PREVENTIVE MAINTENANCE
Scheduled/occasional maintenance for the purposes of maintenance/functional and efficient repair of machines/lines.
INSTALLATION AND START-UP
Installation and start-up of machine or lines for production
TECHNICAL SUPPORT/PRODUCTION ASSISTANCE
Resolution of problems and improvement of machine performance. Includes supervision of the machine during production.
Remote connection or remote assistance via router devices connected to the machine.
SPARE PARTS MANAGEMENT
(AVERAGE RESPONSE TIME 1-3 DAYS)
UNIMAC-GHERRI can supply 90% of mechanical spare parts and offers the:
- Possibility of obtaining a list of recommended spare parts for periodic overhauls
- Availability of the most common spare parts
If you need to order consumables